Amalgamated Audio-Video Why us? / About Us!
Our Store
Amalgamated Audio-Video is a company unlike any other.  As you walk through our store you will quickly discover the unique way we display our merchandise, our wide selection, and the superior knowledge of our employees. Most importantly, when you buy from Amalgamated Audio-Video you're getting more than electronics. You're getting the best in customer service. Amalgamated offers free service, free tech support and a trade-up policy that guarantees the value of your investment.

Showroom Services
Amalgamated Audio-Video is an beautifully decorated and furnished home theater showroom where you can experience the latest in home entertainment technology. Our showroom is designed to create a comfortable environment where you can see, hear and feel the sights, just as you would in your own home.  Our skilled designers, installers and audio/video specialists have worked hard to expertly craft a variety of systems to suit any lifestyle, budget and décor.  Visit Amalgamated Audio-Video, we will guide you through an exciting journey of endless possibilities in home entertainment.

Our People
In addition to having an exceptional showroom, Amalgamated Audio-Video is known for having expert and dependable people.  We pride ourselves on the ability to have a well-educated and experienced team working together doing what we love to do. Our team of professionals consists of highly experienced installers, designers, audio-video specialists, and an in-house engineer, all who understand the latest technologies and features. Amalgamated Audio-Video - a team you can trust!
 
 

Jim Westra
Founder & Owner

Born and raised in Rochester, Jim started Amalgamated Audio Video in 1976, when, after managing Team Electronics and Sound World stores, he made the decision to branch out on his own.  In 1986, Jim saw the need and opportunity for an audio/video store that also offered custom installation, so he expanded Amalgamated Audio’s operations to fill that niche, all while remaining focused on having a retail store-front that offered quality products, design, and great customer service.  Those areas have continued to be Amalgamated Audio’s mainstay to this day. In his spare time, Jim loves to golf and spend time with his family.
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Dan Hesby
Retro-Fit Installation Specialist & Custom Installer


Other than Jim, no one has been at Amalgamated Audio longer than Dan Hesby, who joined the Amalgamated staff in 1998.  After serving full-time in the U.S. Army for nine years servicing and maintaining tanks, artillery, missiles, and small arms, Dan began working in the residential security field in 1994 and expanded his skill-set to include retro-fit wiring and system installation.  Dan worked at Security Link in Colorado Springs, CO and also for Premier Alarm & Security here in Rochester before joining Amalgamated.  Over the past ten years, Dan has honed his retro-fit skills, and his unique talents allow Amalgamated Audio to seamlessly retro-fit older houses with new systems.  In his spare time, Dan is a devoted family man who enjoys grilling, fishing, and hunting.

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Brent Westra
Operations Director

Brent joined Amalgamated Audio in the Summer of 2006 after previously working in the marketing/communications department of the Hennepin County Bar Association in Minneapolis. Brent graduated from the University of Minnesota’s Journalism school in 2004 with a degree in Strategic Communication and currently handles a wide variety of tasks here at Amalgamated. Among them are the design and creation of Amalgamated Audio’s marketing and informational materials, as well as overseeing the logistics for Amalgamated’s projects.  When not at the store, Brent can often be found taking in a movie, or at one of the local dog parks with Keeley, his Irish Wolfhound.
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Our Policies

Policies for the client
Amalgamated Audio-Video differentiates itself by providing customers with policies that make purchasing easier and more convenient. It is our commitment to excellence! Below is a brief summary of our consumer friendly policies. Please contact our store for more information.
  • EQUIPMENT TRADE-UP POLICY
    This policy allows you to upgrade your new equipment toward the purchase of higher quality equipment. Our customers can receive up to the original sale price within the first year of purchase. All trade-in items will be evaluated on an individual basis.
     
  • FREE SERVICE POLICY
    Amalgamated Audio-Video offers free service on any component purchased from us during its warranty period. If one of our components should fail during normal, domestic use, due to a fault in materials and/or workmanship, we will replace, repair or adjust the defective unit free of charge. This type of free service saves you time and money by eliminating the hassle of submitting warranty repairs direct to manufacturers and expensive shipping costs. Our free service policy does not cover labor for removal and/or reinstallation of equipment.

     
  • FREE TECH SUPPORT POLICY
    Amalgamated Audio-Video provides free technical support on any system we sell. We value your time and would rather have you spend five minutes with us on the phone than endure hours of frustration trying to resolve the problem yourself. We pride ourselves in our customer service, so please don't hesitate to call!
     
   
   

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